Rapid Stor Movers

If I could give 0 stars - I would. We picked RapidStor based off all the positive reviews on Google. When we went to pick up our furniture, we found furniture unwrapped from the plastic, and on top of that - the couch was damaged. We knew for a fact that all the furniture should have been in plastic since we helped the 2 movers RapidStor sent wrap everything. We asked the 2 individuals at the warehouse why the furniture was left unprotected, they couldn't provide an answer. We now have a damaged couch, and dirty mattress. We pointed out the damage to them and was told they would have to go through their insurance to compensate us. They asked us to call them back the next business day and provide the weight. We called, and asked why they needed the weight of the couch vs the value of the couch. We basically got the runaround. They stopped picking up our phone calls and stopped responding to emails.

Move size: 1 Bedroom Home Service cost: $200

Rus was fantastic over email. Making fairly realistic promises about punctuality, services offered, packing materials etc. Definitely made me feel super comfortable and felt like I had everything prepared for my move for a really good price.

The thing they say about don’t fall for things that seem too good to be true? This is it. I should have paid attention to the 0-1 star reviews in this forum.

They agreed to meet me at 10 AM since I had the service elevator booked... it’s 10:10 AM, I call Rus.. he asks me who I am and nervously laughs that he doesn’t know who is on shift for my move, and he’s ‘sure they will be there soon’ (even though he has no idea who the movers are). I ask him to please be by his phone for the next hour in case no one calls me and he assures me he will. NO ONE SHOWED OR CALLED.

10:45 AM, I give him another call, half a second ring and he sends me to his mailbox. I call 3 more times, he kept cutting the phone. Lol.

Worst service ever (if you can even call it a service).

This company should not have the right to call themselves one.

Choose wisely folks!

Move size: Studio Service cost: $350

Highly recommend this company and I will only be using them for all my moving needs.
First Experience: I needed a company to help me pick up boxes for a kitchen at Ikea after they failed to deliver a kitchen as I had my installers coming the next morning. I called at 7:45pm on a Tuesday night and the owner Ross answered. He said he could help me out and was at the store exactly at 8:50pm to pick up the kitchen and deliver it.

Second Experience: A month later, I called again. I needed furniture moved the same day. Ross called me back and said he would be able to do it. He arrived and wrapped all the furniture in blankets and delivered it.

He's a very nice person, educated and knows how to run a business. I found this company on a google search and glad I did!

Move size: Partial Move Service cost: $400

I have attempted to get in touch with Rapid Stop post-move five times now with no response. My husband and I had various issues with our move on Friday July 31 in Toronto, that remain unresolved and ignored. The moving team caused damage to our new house. They put a hole in the wall when moving a chair downstairs to the basement. For scale, the hole is about the size of the palm of an adult hand. It has gone straight through so is beyond a surface issue. The hole is going to need to be plastered, sanded and that wall, re-painted. Plus - the king size mattress got a tear on the underside, of about half a foot big and our mahogany credenza also got scratched along the front and scored the wood finish. No-one has acknowledged any of this or replied. No-one has advised any process for making a claim for these damages. In addition, I am sorry to say that I was very disappointed with the level of service and efficiency for the move. The team were slow, inexperienced and the fact that the truck arrived at 1:30pm when booked for 9am, caused real challenges for our family, especially as we have a toddler who is only 2 years old.

Move size: 2 Bedroom Home Service cost: $1500

Outsourced services and take no responsibility for damages.

- Movers were 50min late and were not carrying the material as promoted by RapidStor (no dolly carts, very basic and dirty protection gear - we had to lend ours)

- Despite promoting that they have insurance, my mattress was covered in marks of dirty hands and 2 of the furniture were also damaged, we have asked a symbolic amount to clean the mattress and replace only the damaged parts in Ikea, and yet they don't reply to emails or follow-up on phone calls - it has been one month of frustrating expectations with RapidStor.

I had a different impression of you guys and I am very sad with how you're handling my case. I think my 1 star is fair and other customers must be made aware that they can be treated the same way too.

Move size: 1 Bedroom Home Service cost: $600

Avoid ! This company has not responded at all after breaking in to shards a marble table top. The piece did not even make it off the moving truck. Mackenzie, the lead mover, forwarded a claim document to my email even as we peered in to the caverns of the truck at the detritus of that lovely tabletop. Then .…radio silence. Not even an acknowledgement of receiving the claim or any of the subsequent emails. And to be clear, the pay out for this destroyed piece would not cover the cost of a replacement. The liability rider on the landing page for this company is 60cents per pound to a maximum of $100.

Mackenzie, the lead mover, was punctual and hardworking. His coworker was lazy and sullen. The move was arranged on short notice, I paid cash with tip for the service and completed the insurance document and forwarded it 2 days later. There has never been an acknowledgement of any correspondence.

I used Tome Movers for my subsequent move out of the storage locker. Please contact them instead of these charlatans. The extra $50 I paid to Tome was the best money I spent .

Move size: 1 Bedroom Home Service cost: $450